This policy explains how and why we collect, use, hold and disclose your personal information.
”We”, “us” and “our” means The trustee for Harlow & Co Kids Trust (ABN 72 165 613 661).
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot or otherwise visit our website. The information we collect from you may include your identity and contact details, your payment processing information, address, job title, contact information, demographic info, date of birth, preferences, personal interests, social media accounts your history of purchases and use of our products and services and details of enquiries or complaints you make.
We may collect information about how you access, use and interact with the website using a range of tools including but not limited to, Google Analytics, website cookies and additional third party tools. This information may also include:
a) the location from which you have come to the site and the pages you have visited; and sites you visit after visiting our site.
b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
c) Geo-location data, statistics on views and sessions, search queries and browsing behaviour.
We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
We may also collect your personal information directly from you via social media sites including but not limited to Facebook, Instagram, Pinterest; along with customer surveys you participate in.
We collect, hold and use your personal information so that we can:
a) provide you with products and services, and manage our relationship with you;
b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
c) comply with our legal obligations and assist government and law enforcement agencies or regulators; or
d) identify and tell you about other products or services that we think may be of interest to you.
e) enable you to access our Site and any associated social media platforms or applications
f) to run promotions or offer additional benefits to you
g) for advertising and marketing purposes, which you may opt out of at any time
h) for internal record keeping
i) to improve our products and services
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it forthe purposes for which it was collected or for any secondary purpose permitted.
We may transfer or disclose your personal information to our related companies.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others [outside our group of companies] where:
a) we are required or authorised by law to do so;
b) you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
c) we are otherwise permitted to disclose the information under the Privacy Act.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
We may be required to disclose your personal information to overseas recipients located outside of Australia only for the purpose of the sales transaction (ie. third party payment gateway) or hosting service.
We will use your personal information to offer you products and services we believe may interest you. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
We will not share your personal information to third parties for marketing purposes.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach anindependent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) forguidance on alternative courses of action which may be available.
If you have any questions, comments, requests or concerns, please contact us at hello@harlowandco.com.au.
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.