// AUSTRALIA

FREE standard shipping on orders $250+ (excludes bulky foam padded play mats).

Orders under $250 flat rate shipping:

+ $10 standard flat rate: Orders under 1.6kg (small parcels)
+ $15 standard flat rate: Orders over 1.6kg (medium/large parcels)

Foam padded play mats:  $15 flat rate Melbourne, Sydney, Brisbane metro. All other locations, the delivery fee calculated at checkout based on your physical address.

// NEW ZEALAND

+ $15 standard flat rate: Orders under 1.6kg (small parcels)
+ $20 standard flat rate: Orders over 1.6kg (medium/large parcels)
+ $30 flat rate (Small foam play mats)
+$40 flat rate (Large + Round foam play mats)

Allow up to 21 days for delivery to NZ.

// UK + US + CANADA

+ $30 standard flat rate: Orders under 1.6kg (small parcels)
+ $40 standard flat rate: Orders over 1.6kg (medium/large parcels)

NOTE: please get in touch for a shipping quote if you'd like to order a foam padded play mat.

// INTERNATIONAL TAXES

*Please also note that as an international customer (outside of Australia), your home country may charge you import taxes and customs duties when the order arrives at the country of destination. These duties and taxes are required to be paid by the customer. We recommend contacting your local customs agent to find out if there are any fees.

// PARCEL RE-DELIVERY FEES

Please note if an incorrect address or PO Box is provided on an order and the parcel is not delivered and returned to us by the courier, you will incur BOTH an additional shipping fee to send the parcel again to a correct address, plus a return $10 admin fee which the courier charges us. The same applies for parcels re-directed back to us due to the courier partner being unable to access your delivery location, or a change in delivery details once the parcel leaves our warehouse.

We deliver our foam padded play mats to AU & NZ only. All other products we ship to AU, NZ, US, Canada and UK.

Our courier networks cover the majority of Australian locations, however there are some remote locations we are unable to deliver to. A notification will be provided at checkout when you provide your postcode.  

For regional areas, if your exact location is outside of our courier partners zone, they may use a third party (which will be advised via your tracking on their website).

// PO BOXES & PARCEL POINTS

Our courier partners cannot deliver TPU Foam Padded play mats to a Post Office Box or Private Bag due to the size of the parcel which is highlighted at checkout. Additionally, our large and round foam play mats cannot be delivered to Parcel Point locations if you are not at home to receive your parcel.

// PARCEL RE-DELIVERY FEES

Please note if an incorrect address or PO Box is provided on an order and the parcel is not delivered and returned to us by the courier, you will incur an additional shipping fee to send the parcel again to a correct address. The same applies for parcels re-directed back to us due to the courier partner being unable to access your delivery location, or a change in delivery details once the parcel leaves our warehouse

Once your order has been dispatched you will receive an email notification from us confirming your tracking number. Please use your tracking number to obtain the most up-to-date parcel status via the carrier website.

If there are issues or delays with delivery of your parcel, please contact your carrier directly as we are unable to provide information or status updates once the order leaves our warehouse.

COURIER CONTACTS

Domestic Australia:

Aramex (AU) - Live Chat on the website, or submit a parcel enquiry with your tracking number via https://www.aramex.com.au/contact-us/ 

If your parcel has not been delivered by Aramex within 30 days, submit a parcel enquiry directly with Aramex to obtain a status update (via their website), as they cannot provide updates or proof of delivery after this timeframe.

Couriers Please - call 1300 361 000 (quickest option).

Please allow 2-3 business days for courier partners to return your email/parcel enquiry. 

International:

Allow up to 28 days for parcels to be delivered to NZ.

Aramex - track your parcel via the international website at: www.aramex.com.

For NZ parcels enquiries please email: AllAKLEXPInbound@aramex.com

We also cannot accept responsibility related to lost parcels or delivery delays, as courier timings/schedules are beyond our control.

Once your order has been dispatched you will be provided with a tracking number.

Please note that Harlow & Co cannot accept responsibility for lost, stolen or delayed parcels. For any concerns or queries on a missing parcel, please contact your carrier directly for an update, however please get in touch with us if you don't find a resolution.

Additionally, if an incorrect shipping address is provided, or your carrier could not access your property, your parcel may be returned back to us which will incur an additional shipping & admin fee at your expense.