// AUSTRALIA

FREE standard shipping on orders $250+ (excludes bulky foam padded play mats).

Orders under $250 flat rate shipping:
+ $12 standard flat rate - small/medium parcels
+ $18 standard flat rate: large parcels

Foam padded play mats (bulky item):  
Flat rate calculated at checkout and dependent on your location.

// NEW ZEALAND

+ NZD$15 standard flat rate - small/medium parcels
+ NZD$20 standard flat rate - large parcels
+ NZD$30 flat rate (Small foam play mats)
+ NZD$40 flat rate (Large + Round foam play mats)

// INTERNATIONAL

For all other locations, prices calculated at checkout in your local currency.

Note: foam padded play mats only shipping to AU + NZ, however contact us if you would like a quote to your region.

Due to recent changes in international US customs tariffs, unfortunately we have temporarily paused shipping to the United States and are working to resume services to this region as soon as possible. 

NOTE: please get in touch for a shipping quote if you'd like to order a foam padded play mat.  

// INTERNATIONAL TAXES

*Please also note that as an international customer (outside of Australia), your home country may charge you import taxes and customs duties when the order arrives at the country of destination. These duties and taxes are required to be paid by the customer. We recommend contacting your local customs agent to find out if there are any fees.

// PARCEL RE-DELIVERY FEES

Please note if an incorrect address or PO Box is provided on an order and the parcel is not delivered and returned to us by the courier, you will incur BOTH an additional shipping fee to send the parcel again to a correct address, plus a return $10 admin fee which the courier charges us. The same applies for parcels re-directed back to us due to the courier partner being unable to access your delivery location, or a change in delivery details once the parcel leaves our warehouse.

We ship our foam padded play mats to AU & NZ only. Our courier networks cover the majority of Australian locations, however there are some remote locations we are unable to deliver to. For regional areas, if your exact location is outside of our courier partners zone, they may use a third party (which will be advised via your tracking on their website).

All other products we ship internationally to majority of locations.

Due to recent changes in international US customs tariffs, unfortunately we have temporarily paused shipping to the United States and are working to resume services to this region as soon as possible.

// PO BOXES & PARCEL POINTS

Our courier partners cannot deliver to a PO Box, Parcel Locker, Parcel Point or Australia Post location (including private suites). A residential or business address must be provided in the order.

// PARCEL RE-DELIVERY FEES

Please note if an incorrect address or PO Box/Australia Post location is provided on an order and the parcel is not delivered and returned to us by the courier, you will incur an additional shipping fee to send the parcel again to a correct address. The same applies for parcels re-directed back to us due to the courier partner being unable to access your delivery location, or a change in delivery details once the parcel leaves our warehouse.

Additionally, please also note if an item is addressed to an Australia Post location and lost and proof of delivery cannot be provided due to this address provided on the order, Harlow & Co accepts no responsibility for the lost/missing parcel.

Once your order has been dispatched you will receive an email notification from us confirming your tracking number.  Please use your tracking number to obtain the most up-to-date parcel status via the carrier website.  

Once your order has been manifested, we are unable to make changes to your delivery or cancel your order.  Once your order has been dispatched from our warehouse, the standard returns policy and process will apply.

If there are issues or delays with delivery of your parcel, please contact your carrier directly as we are unable to provide information or status updates once the order leaves our warehouse.

COURIER CONTACTS

Domestic Australia:

ARAMEX (AU) - (tracking starting with MP) 
1. Call your local depot customer service https://www.aramex.com.au/courier-locator/​

2. Alternatively, submit a parcelenquiry via the Contact Us page or link here: https://www.aramex.com.au/contact-us/enquiry/ 

ALLIED EXPRESS
Lodge an enquiry via the Track & Trace page:
https://www.alliedexpress.com.au/services/track-trace/

AUSTRALIA POST
https://auspost.com.au/help-and-support

We also cannot accept responsibility related to lost parcels or delivery delays, as courier timings/schedules are beyond our control.

Once your order has been manifested and/or dispatched, you will be provided with a tracking number and we are unable to make changes to your order or cancel it. The standard returns policy and process will apply.

Please note that Harlow & Co cannot accept responsibility for lost, stolen or delayed parcels. For any concerns or queries on a missing parcel, please contact your carrier directly for an update, however please get in touch with us if you don't find a resolution.

Additionally, if an incorrect shipping address is provided, or your carrier could not access your property, your parcel may be returned back to us which will incur an additional shipping & admin fee at your expense.